COVID-19 Support
Business Review & Relaunch Plan

When you're ready, we'll be here to help you succeed again.

We are experiencing challenges like never before – but if there is one industry that has the creativity and sheer willpower to come through this, it's our inspiring family of restaurants, cafés, hotels and food producers.

Like you, we're currently working out how best to maintain our business and support those most in need during the lockdown phase of this crisis – but once we come through this, and we will, we all need to be ready for business.

The damage caused by the COVID-19 pandemic is unprecedented. We will help you adapt your business, ensuring you are better prepared and in the best possible shape to re-open and thrive as the restrictions from Coronavirus are gradually lifted.

Delivery – there will be a huge reliance on take-away and delivery for traditional hospitality businesses in the coming months.
Business Review & Relaunch Plan
In many cases food businesses will need to adapt, both operationally and from a product offer perspective, to not only react to the current impact on the industry, but also address and plan for the consequences that we anticipate in the coming months and years.

We can undertake a remote review of your business and co-create the most appropriate operating model for your re-launch. This service combines both our Operational and Product Experience Reviews and gives you a clear plan of action.

Using our years of learnings from leading restaurant brands, we will help you simplify your operation, delivering a refined menu that is full of blockbuster, sales driving dishes, and be ready for the inevitable changes in the way customers will eat – always ensuring we stay true to your concept vision.

Our aim is for you to get back up and running in the most effective and cost-efficient way.

Areas to be reviewed

Food and drink proposition
A full review of your current menu offer by industry experts, including a gap analysis of all day-parts. Taking into account menu suitability for today's ever changing industry climate, we will create a refinement proposal and suggested future menu direction.
Eat-in, take-away and delivery
The balance will be vital, and a major reason for a restaurants success or failure in the coming months. Following our evaluation we'll create a future proof 'menu model' split for your business, ensuring you have the right offer for all customer channels, and the ability to execute.
Operations and support materials
Do your current back-of-house systems give you the best chance of delivering product consistency? We'll benchmark your business against industry best practice to help improve efficiency, consistency and quality, providing you with templates to implement simple Ops processes.
Kitchen design and equipment suitability
An evaluation of your current set-up, creating a gold standard kitchen layout recommendation alongside suggested (specialist where necessary) equipment to help reduce food waits and improve service speed and consistency – ready to support your concept relaunch.
Customer experience
We will review your target customer and ensure your messaging is crystal clear to them. As part of the review we will evaluate the main touchpoints of the vital customer journey (in-store and/or online), with recommendations on how to improve.
Supply chain and prep processes
A review of your food and drink prep processes (in-house prep vs. outsourcing), benchmarked against industry leaders. We'll provide you with a recommendation plan suitable to your concept and team skill-set.
Menus and POS material
We'll give you a fresh eyes view on your brand design and supporting marketing material, and it's coherence with your concept offer – with an action list of where to put your focus right now. More often than not, simplicity and clarity of message are key.
You need the right team and operational support materials in place to succeed. We will identify gaps in training material and review hierarchy and team structures – with recommendations and templates aligned to your concept offer.

How it works

Establish goals
We conduct a kick-off video call to understand the needs, goals and challenges of your business, in line with our suggested review areas.

Using stakeholder video calling throughout the process ensures we stay aligned and allows all supporting material to be shared.
To ensure we fully understand your business we review all relevant data available to us which includes P&L performance, sales mix, COGS and labour, supply chain, recipe costs & margins, kitchen layouts, site floorplans, operational documentation and customer feedback.

This gives us a thorough understanding of your business. The detail is in your data.

We produce a report based on the agreed goals from our kick-off meeting, as well as our industry knowledge and experience. The project concludes with stakeholder video meetings to discuss our recommendations, and together we determine how to implement the changes and improvements.

Contact us for more information on our business consultancy services
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