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Delivery & Dark Kitchens

The importance of delivery

The impact Covid-19 will have on how we live our lives will be profound.

Delivery, which was growing at a significant rate before the crisis, will become even bigger and more important in hospitality, both in the short and longer term. Even after social distancing guidelines are lifted, we predict that it will take a while to get back to 'normal' – and we fully expect the new norm to be a more cautious world as customers slowly adjust to getting back on with their lives.

A strong menu offer along with an efficient kitchen operation will be essential in getting delivery right.

We support businesses in creating brands that will maximise sales potentials through dishes specifically designed for delivery whilst ensuring the kitchen operation is highly efficient and labour cost is minimised.
How we help
  • Food and Drink
    A full review of your current menu offer or new concept vision, including a delivery focussed gap analysis.

    From this we will recommend a new delivery menu that stays true to your values and is centred around blockbuster, sales driving dishes.
  • Online Presence
    How do you ensure you stand out against the competition?

    We'll give you an expert view on your brand design and action plan for your online presence and where to focus your marketing efforts. This includes a plan for your website content, social media and delivery platform content.
  • The Operation
    The creation of a delivery focussed operating model – centred around consistency of dishes and process simplicity.

    A process optimized kitchen design and equipment selection, as well as supply chain and production and preparation plans.
  • Dish Development
    New concept development or re-development of your current offer.

    Our recommendations will include top tips to ensure consistent quality and freshness on delivery, as well as those unexpected sparks that will deliver a restaurant experience at home.
  • Packaging
    Vital to the delivery experience – treat your packaging like a gift box to your customer. We will source best-in-class off the shelf options aligned to your product and arrange supplier set-up.

    We can also help design and brief on bespoke packaging if preferred.
  • People
    You need the right team and training material in place to operate a slick delivery business. We will create a people plan with the team hierarchy, job descriptions and roles and suggested salaries and wages.

    This is then supported with best-in-class training material templates and processes.
Contact us for more information on our Delivery & Dark Kitchen Services